FAQ's


Shipping and Returns?

  • When shopping with PawRoad, we value your business, and therefore you are covered by a 30-Day Buyer Protection: Money Back Guarantee! 
  • Your product ships from global areas. Therefore, it can take 3-5 weeks so please don't worry, if it doesn't show up right away, it's on its way. 
  • If you seek to return a product because for some reason it is damaged, we will do the return. We first ask that you send us a picture showing the damaged area or issue and upon inspection, we will inform you if it meets our criteria for a return. 
  • There are NO returns on SALE items 

Refunds?

  • Under certain, circumstances, where we made a mistake, we will allow a refund. Aside from that, we will consider a refund after reviewing a case by case basis.  
  • There are NO refunds on SALE items.

Haven't heard back in 24 hours?

  • Please re-send the e-mail.

Further Questions?

  • E-mail us at info@pawroad.com

 

 

Thank you for your purchase, your trust, and your honesty.